Refund & Cancellation Policy

1. Order Cancellations

Due to the highly perishable nature of fresh meat, orders can only be cancelled within 15 minutes of placing the order. Once the meat has been cut and prepared for your specific order, cancellation is no longer possible.

2. Quality Guarantee & Replacements

We enforce strict fresh quality guarantees. If you receive a package that you believe is compromised (e.g., temperature issues, incorrect cut, or quality concerns), please notify customer support within 2 hours of delivery.

We will arrange an instant replacement of the exact item at no additional cost to you, subject to verification.

3. Refund Processing

• If a replacement is not possible or if an order is successfully cancelled within the allowed time frame, a 100% refund will be initiated.
• Refunds are processed through the Cashfree Payment Gateway and will be credited back to your original payment source (UPI, Credit/Debit Card, or NetBanking).
• Please allow 3-5 business days for the refunded amount to reflect in your bank account, depending on your bank's processing times.

4. Non-Refundable Scenarios

• Orders where delivery failed due to an incorrect address provided by the customer.
• Orders where the customer was unreachable at the time of delivery.
• Complaints raised more than 2 hours after successful delivery, due to the perishable nature of the product.